Costco
Television Under Warranty Not Repaired After Missed Service Visit

I purchased a television from costco 14 months ago. The television quit working and I called there customer service. The customer service told me it was under warranty and I had to try to do a bunch of resets. They were unsuccessful, I asked the guy what to do and he said I could try to take it back to the store. I took the next day off from work and hauled the 60 inch television 15 miles to the warehouse. They told me at the store that they do not take anything back over 90 days and I should have been told this by customer service. They would not help me. I called customer service back and they said it was their mistake and I had to schedule a service appointment which I did for Wednesday which was two days later. I took off work on Wednesday and they never showed up. When I finally got someone on the phone the service people said they had to order a part and apologized for not calling me so I could go to work. I paid 2100 dollars for this television and have used 2 of my vacation days trying to get it fixed or returned with zero help from costco. I will never buy anything from them again and I have dropped my membership.

Company: Costco
Country: USA
State: Florida
City: Jacksonville
Site: costco.com

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