Alltel
Away from home on business Shut phone service off after returning insured damage phone in their prepaid envelope

While out of state on business my phone broke. After notifying Alltel, they sent me a new phone including a prepaid envelope in which to mail the broken phone back. I followed their instructions and mailed the damaged phone via the Fresno Post Office (on Nees). I did this approximately a month ago.

I pay for phone insurance every month (it is included in my monthly statement. They haven't received the phone and the post office wouldn't allow me to insure the phone because they said it was a "Prepaid" envelope??!

I had to purchase minutes from a company that Alltel uses via the new phone without having service. I submitted my credit card, received a pin # and paid for minutes. My phone turned on and I called Alltel and supposedly fixed the problem after being verbally abused by one of their employees. After running out of minutes, I emailed Alltel and thought that I would get help.

After an enormous amount of aggrevation and abuse they have done it to me again! After turning my phone back on for a few days, I went to make my first call of the day and found that they have turned it off again and I've already paid my new bill. I'm a resident of the state of Florida, on assignment in California with my company and I heavily rely on my cell phone. That is why I took service out with Alltel, I thought that I could depend on them! They have left me vulnerable. I can't even call for help if I need it.

Company: Alltel
Country: USA
State: Arkansas
City: Little Rock
Address: Building 4 Third Floor, One Allied Drive
Phone: 8006722051

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