Alltel
Wireless Alltel keeps taking money out of my bank account

In April, my little sister asked me to help replenish minutes on her prepaid Alltel phone. Over the phone, I used my debit card to buy minutes. I continued to this for two months and finally stopped in June, after she got her own banking account. Beginning early this month (three months later), I was beginning to see charges to an Alltel account appearing on my bank statements.

At first I began to suspect my sister, but I called Alltel and customer service rep told me that no charges from my card had been credited to her Alltel account in almost three months. I told her that someone else must be using my card number and she replied that she couldn't do anything about it until I give her the phone number of the person using my card.

I'm seriously trying to understand how this woman expected me to know the number of the person that's stealing from me. I asked if she could pull my card number and see if there are anymore alltel accounts making charges off of my card and she told me no. I find it hard to believe that my credit card number is in their system and they cant find out who's using it. Its already been one month and this person has already stolen more than $50. I have no job and I'm first year college student. Please someone help me.

Company: Alltel
Country: USA
State: Nationwide
Site: www.alltel.com

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