Verizon
Failed to block international calls and charged me $359

Verizon Robbed me. I was charged for $359 for 49 minute calls. Those calls were supposed to be blocked by Verizon.

When I signed up Verizon FIOS Freedom Essential, I knew I don't want to use it for international calls. Its rate is $6.50 per minute to China. That is insane. Many calling cards costs less than 2 cents.

I called its customer service and asked all international calls blocked. She did and told me so. I felt safe and protected.

Well, just a couple of months later, I got this bill and saw $359 there for two calls to China. When I called customer services, they told me that their technology was not reliable and it failed. But why I still got billed. I talked to at least a dozen of Verizon agents, even many of them were sympathetic but appeared that only the High Toll Office could remove it and it refused to do so.

I complained to NJ Public Board of Utilities, that didn't answer me but I did get a letter from Verizon. It said that I can't block international calls with the Freedom plan. But I didn't want that Freedom and your agent took away (blocked) the calls.

I didn't pay the bill yet and I have cancel the Verizon phone service. Verizon is collecting on me. I appreciate advise and help.

Company: Verizon
Country: USA
State: New Jersey
City: Newark
Address: 540 Broad Street, 17th Floor

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