Navy Federal Credit Union
Quoted 5.875% Rate Lost While Approval Delayed, Not Honored at Closing
- 08-28-2008
- 10
Navy Federal Credit Union pulled a classic bait and switch on me. When I applied for the loan, the rate was quoted to me as 5.875%. Then they bumbled along taking their time on the approval, all the while rates were going up and up. By the time I could lock in, I had to pay a full 0.5% more. Then to make matters worse, just before closing, the rates went back down to the 5.875% they originally quoted me. I called and complained, but they wouldn't even fix it for me.
Company: Navy Federal Credit Union
Country: USA