Barry Serpa
Bad customer care

I am writing this because recently I bought a jacket from Aeropostale

Unfortnately when I received the Jacket through the mail it was the wrong Jacket

The mail address was mine but the Jacket was somebody else's. I naturally

Called their cutomer service and went through the process I was told that they

Would send me the right jacket and it would be okay so I asked how long would it

Take for the jacket to arrive to me they then told me that it takes approx 2

Days to leave the warehouse then they would ship it to me one day delivery

Well because it was so close to the weekend I assumed I would have to wait

Til Monday for it to arrive but much to my dismay it didn't arrive. So I called

Customer service again and they told me that it would arrive to me in about

A week I was shocked seeing I was told it was going to be sent over night

They lied to me. The company tried to apologize but, I didn;t want anymore

Apologies I wanted to be compensated for my troubles but they told me they

Couldn't do that. Its amazing that a big popular company such as this one would

Treat its customers so bad. I could get killed tomorrow and never get to wear

Or hold that jacket and yet they got their money SHAME ON YOU!!

Company: Barry Serpa
Country: USA
State: Massachusetts
City: Fall River

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