Wine Enthusiast
Bad customer service

We ordered a Eurocave 500 at the beginning of November. Was not told it was a 2 piece cooler and it is pictured as one. When Home Direct (a whole other problem) finally delivered them - one of the doors was messed up. Emailed and called about the problem. They were very nice on the phone - I emailed a picture to describe the problem. No response. No response. Finally had my husband call supervisor. Amazingly, new door on order within a day. Again, when Home Direct finally got around to delivering it - it was a different style than the other one. So, our one piece (actually 2) now has two different style doors. Have emailed and called several times since 12/27 and have gotten NO response.

Company: Wine Enthusiast
Country: USA
Site: wineenthusiast.net

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