Comcast
Constant Picture Freezing and Phone Outages Despite Technician Visits

I have had Comcast Cable service for the last 3 years. I have contacted them from the beginning about the service I receive on my television. I am constantly (by constantly, I mean EVERY day this happens, throughout the day) getting tiling, freezing pictures, no audio, audio with no freezing, etc. I have contacted Comcast on NUMEROUS occasions and have had numerous technicians come out to "fix" the problem. The last time they came out 7/24/08, their Tech Ops Supervisor (Joseph Morales) also came out to evaluate the situation. According to them, they state that one of the connectors in the box was bad and they replaced it. Imagine my surprise later that day when I experienced the SAME problem.

Today while watching TV, it continued to happen throughout the entire show I was watching. I am sick of Comcast and am looking for another cable provider!

There have also been occasions when my phone was dead without my knowledge! My son is currently in Iraq through his service with the Marine Corp. I need a land line phone! In addition to several times the internet was very slow or NO internet service at all!

For those of you who are having problems with their bills, I would suggest contacting the BBB (Better Business Bureau) and the Citizens Utility Board. I had to do so a few months back due to a Customer Service Rep advising my boyfriend that we would only have to pay a little additional to upgrade our internet speed. WRONG! They discontinued the "Bundle Package" and billed me over $400 for cable, internet & phone service! Their customer service reps and managers would NOT budge or assist me, after being a customer with these people for almost 3 years. However, after contacting the BBB, I did get that issue resolved, AFTER keeping an eye on my bill and realizing that they were STILL trying to charge me an addition $150.

And how is it that "faithful/long term" customers don't get the great offers that they offer to "NEW" customers. Don't the older loyal customers deserve a break after paying bookoo bucks to these people?

Company: Comcast
Country: USA
State: Illinois
City: Chicago
Address: 4851 N Milwaukee
Phone: 8665941234

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