Hertz
Adds Huge Credit Card Advance

I am outraged and appalled over the billing issue that has occurred on my rental. I have a receipt in my possession that shows a charge on my credit card of $10 for my rental. However, I am showing a $629 charge on my bank from Hertz. This rental was done using my Hertz points, and this charge is NOT appropriate.

Furthermore, when I contacted customer service I was told that "Hertz Policy" is to place a "hold" of over $200 over the estimated charge of the rental for at least 28 hours. I had a points reservation and a receipt that shows a charge of $10 from when I turned in this car, and their policy of putting a pending charge of $629 is not proper, nor was it spelled out in any of the rental agreements or contracts that I signed.

They gave no advance notice of this sort of policy that would place a $629 charge on my bank account when the total price of the rental was $10, and then to have a VERY rude person in customer service tell me that the charge would be refunded "within 28 hours". The total price of the weekend rental was $340 without the gift certificate, and for them to add another $300 in addition for some sort of hold policy has angered me beyond belief.

As a side note, the person who answered my phone call was both rude and not helpful. She was abrasive during the call, repeatedly telling my that she was "explaining Hertz policy". To be honest, the policy is wrong, especially when you consider that there is no advance notice of this policy during the rental process or in the contract that was given me at the time of the rental. For them to charge double the price of the rental with MY money is totally unacceptable.

I was already upset over this rental because they did not have the car I reserved. Over a month ago I had reserved a Corvette using my Hertz points, but when I arrived the car was not available. The lady at the counter was nice, but she could not advise why the Corvette could not be found.

I was frankly amazed that a company such as Hertz could lose track of a Corvette, but the bottom line is that my weekend was a disappointment because the one time in my life that I would rent a car like this was destroyed because they could not find a car that was rented in advance.in addition, the insult was magnified when she called for three different managers to come to the Gold counter to assist with this, and not one of them showed up nor apologized for the error.

Company: Hertz
Country: USA
State: California
City: Los Angeles
Address: 9000 Airport Blvd
Phone: 3105683400

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