Capital One
Debit card worthless in Amsterdam

My daughter spent 3 days in Amsterdam before her trip to Uganda for two weeks. A week before the trip, we visited the Capital One branch, explaining where she was going, asking them to notify the debit card company, and to verify that she would be able to use it get cash in her various countries. When she arrived in Amsterdam, her debit card never worked. I spent countless hours on the phone and in the bank office. Everyone was nonchalant and just shrugged off my panic about my child arriving in Africa penniless. Only one Capital One staff person seemed to take any responsibility and understand how concerned I was. Nevertheless, she was unable to change anything and my daughter had a useless debit card. Dissatisfaction is not the word.

Company: Capital One
Country: USA
State: Louisiana
City: New Orleans

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