Hertz Car Rental
Service

I rented a car from Hertz, located in a AAA travel center on Beechmont Ave., in Cincinnati on 7/18. I had to sign s rental form with no total amount on it because I was told the computers weren't operating, the car rented to me was filthy. I was due to return the car on 7/22 at 6:00 pm and brought the car back almost 2 hours early at 4:20 pm on Friday, 7/22. Today is Momday, 7/25 and the rental still has not been closed and my credit card continues to be charged $100 per day. The entire rental fee was supposed to be $296. We are now up to $795 and I won't be surprised if I look at my credit card account tomorrow and see another $100 added. I spoke with two men today, one at Hertz corporate office and a man at the Beechmont office where I rented and returned the car and both assured me the matter would be resolved today. It hasn't happened yet. This is a terrible way to do business and I can assure you I will never use Hertz again. Further, even though it probably is a meaningless gesture, I am also going to complain to AAA since they promote Hertz so highly.
Gloria Dillinge

Company: Hertz Car Rental
Country: USA
State: Ohio
City: Cincinnati

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