House Of Brides Inc. Houseofbrides.com
My experience buying a dress was a nightmare. I was stuck paying for a dress that was horrible and I couldn't wear. The staff at House of Brides didn't even attempt to resolve my problems

I ordered a size 8, tea-length dress from House of Brides using the measurements that were posted on the website. The dress I received, although tagged as a size 8, was at best a size 4. It also dragged about 8-10 inches on the floor. There was absolutely no possiblity of my fitting in to the dress.

When I spoke to House of Brides about the dress, I was instructed to have a professional seamstress measure the dress which I did. She confirmed that the dress was a size 4 and possibly even a size 2. I sent the measurements back to House of Brides and was told that I could return the dress at my own expense.

10 days later I was notified by House of Brides that the dress sizing was not defective; that is was a size 8 and exactly as presented on the website. Therefore they would be returning the dress to me and I would not receive my money back.

House of Brides made no effort to exchange the dress for another size or another style. It took 3 months to get a dress that I couldn't use, had to replace with another dress, and certainly did not add to what should have been a time of enjoyment in preparing for my son's wedding.

Company: House Of Brides Inc. Houseofbrides.com
Country: USA
Site: houseofbrides.com

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