Instrument Alley
Waiting on refund, don't respond to emails

Ordered a Mandolin from IA. Contacted IA for tracking information. They stated that they had no oder for me. So, I ordered a Mandolin from another dealer, since there was not a charge on my credit card from IA. I receive Mandolin from IA same day as I receive Mandolin from other dealer. C ontacted IA about return #. I took several emails and days to get the RMA# from them. Sent Mandolin to IA and delivery was confirmed on 07/06/08. Waited for refund. Contacted company again. They stated that they were unable to credit my card. I told them to send check or pay by PayPal. I have sent several emails asking about refund. Still have not received it. I threatened them with BBB and usacomplaints.com. They asked me to not threaten them and that check was on the way. STILL WAITING.

The only way I have found to get a response from this company is to send the same eamil up to 10 times. Tha is the only time they respond. They have never responded when I have sent only 1 email.

Company: Instrument Alley
Country: USA
State: Utah
City: Logan
Address: P.O. Box 424
Phone: 4357646872

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