Sears Essentials
Brand-New Gas Grill Delivered with Damaged Parts, Return Refused After 90 Days

In a condensed version:

-Received a gas grill for Christmas; due to family illnesses and bad weather did not open box until April

-Open box, 2 pieces damaged. Call the '1-800' number, wait 30 mins only to find out I had to register this product online (nowhere is this mentioned in the manual)

-Call the 800 # back, order parts, wait a week

-Parts come in, start re-assembly, pull out another part, find damage.

-Call same #, only to find out I now have to contact Sears Parts & Service

-Call new #, order part, wait a week

-Part comes in, base assembled

-Attempt to place cooktop on base & that's damaged

-Call 800# again, they won't let me return it, (past 90 days) even though it's brand new, never been used.

-Schedule service call, wait 2 weeks

-Service man shows up yesterday, looks at grill and determines that 2 new pieces will have to be ordered

-Parts will come in within the week, but the repairman will be on vacation and will not get back here by 6/20 at the earliest.

-Numerous phone calls w/o help

-I've got a $400 unassembled gas grill in a box and they won't let me return this for the exact same model.

Company: Sears Essentials
Country: USA
State: Virginia

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