Direct TV
Cancellation policy

We called to obtain information on cancelling our service with them as we are still under contract with them. They told us the cancellation fee was going to be $320. They would send us the boxes for the receivers. When we asked when the Dish would be removed they said it stays here. Yet when you look at the commitment agreement and the lease agreement it states NO WHERE that the dish would be left. So we plan on cancelling tomorrow and go back to cable. Send them back their receivers and a charge of $320 for the receiver as rent for having that on our roof. Its not our equipment and if something happens to it while you are their customer they will charge you for it.

If you look at their commitment documents you will also notice if THEY change the programming and you don't agree, you can cancel, HOWEVER they may charge you a cancellation fee for something they did and you have no control. They have all the power in their agreements. There is nothing a customer can do if you read their documents. Absolutely insane.

I truly regret switching from cable.

Company: Direct TV
Country: USA
Site: directtv.com

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