DirecTV
Dish Stays on Roof After Cancelling, Plus $320 Cancellation Fee

We called to obtain information on cancelling our service with them, as we are still under contract. They told us the cancellation fee was going to be $320. They would send us the boxes for the receivers. When we asked when the dish would be removed, they said it stays here. Yet the commitment agreement and the lease agreement state nowhere that the dish would be left. So we plan on cancelling tomorrow and going back to cable. We will send them back their receivers and a charge of $320 for the receiver as rent for having that on our roof. It's not our equipment, and if something happens to it while you are their customer, they will charge you for it.

If you look at their commitment documents, you will also notice that if they change the programming and you don't agree, you can cancel; however, they may charge you a cancellation fee for something they did and you have no control over. They have all the power in their agreements. There is nothing a customer can do if you read their documents. Absolutely insane.

I truly regret switching from cable.

Company: DirecTV
Country: USA
Site: directv.com

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