Dish Network
Charge for receiver return and refusal to remove roof equipment

I cancelled my Dish service after 8 years because Dish can no longer provide any customer support without lying. I received notification that I would be charged $15.00 per receiver if I used Dish Network shipping labels to return the receivers. In addition, the instructions for returning the receivers states that I am suppose to climb on my roof to retrieve DISH Networks satellite bulbs and connector mechanism. In the event I do not return these, I will be charged for them. This is outrageous. There in nothing in the initial contract which states that I am responsible for payment to return the equipment. In addition, there is no way that I am climbing on my room to retrieve Dish Networks equipment. I paid them to install in, they should remove it.

However, they don't and are racking in the $ by not only charging customers for returning the equipment, but they leave every single Dish installed and waste all those resources. Who pays for that... The consumers. When I pressed the customer service rep about the fee for returning the box, she admitted that it was not in the initial contact and that Dish never informed their customers when they changed their policies last year. The customer service rep tried to tell me that it is because they were being charged for pre-printed return labels that were never used. That is bull because the charge only is incurred when the barcode is scanned, therefore, Dish was not losing any revenue, they just decided to recoup easy money from those who cancel.

I want DISH to come retrieve their equipment from my roof and send a technician to retrieve the equipment at the same time. Is this too much to ask for? Apparently. Dish wonders why their marketshare continues to decrease... Let me help:

Horrible customer services

Dishonesty by customer service reps and technicians

Programming changes without any notice.

Please submit your reports so that we can start a class action lawsuit against DISH Network.

Company: Dish Network
Country: USA
Site: dishnetwork.com

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