Generac Systems Inc
Warranty denied on 48 KW generator exported to Costa Rica

I bought a Generac 48 KW generator in Oct. I paid $13,000 for this generator. I purchased the generator from a dealer in the US (AP Electric) with the understanding that I was going to ship the Generator to Costa Rica where I am building a house. The dealer in the US told me there should be no issue with warranty coverage since Generac had dealers in Costa Rica. The warranty on this Generator is supposed to be 3 years so I am supposed to have warranty coverage until Oct. After about 25 hours of service, the engine of the generator has failed. My mechanic drained the fluids on the generator and we found that there is coolant in the oil which is a very bad sign. I called Generac who confirmed that my warranty is in fact valid. Generac referred me to a local dealer in Costa Rica who they said would perform the repairs on the generator. The dealer informed me that my warranty coverage was not valid since I did not purchase the generator from them. They also informed me that they would charge me $5000 just to look at my generator to see what was wrong with it!!! I promptly called Generac who said they would look into the situation. After Generac looked into the situation, they changed their story about the warranty. Now I was told that if I had purchased the generator in Costa Rica, it would have been covered under the warranty. However, since I purchased the generator in the US and exported it to Costa Rica, it was no longer covered under the warranty. I have purchased a generator from Generac which is obviously defective since the engine failed after just 25 hours of use.

Due to the issues I described above, Generac is claiming they are not responsible for the warranty on their product.

If companies in the US want to increase their exports, then in my opinion they should not punish people who decide to export US products.

Company: Generac Systems Inc
Country: USA
State: Wisconsin
City: Waukesha
Address: S45 W29290 Hwy. 59
Phone: 8884363722
Site: generac.com

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