Home Depot
Storm Door Installer No Show After $308 Advance Payment

On May 8, I paid $308 in advance for the installation of a storm door. I spent $150 in gift cards and paid $158 on my Visa card.

On 05/27/08 I took off work for the long-awaited installation, but the installer did not show up and did not call. I called him and left a message, and he did not return my call.

On 05/28/08 I called Home Depot store #3833 to discuss the problem and was told to call back. Twenty days after my original purchase, weary of unprofessional treatment and poor business practices, I filed a complaint with the Better Business Bureau and also filed a dispute against the $158 charge on my Visa card. I also want the $150 from the gift cards so that I can buy a door from someone reliable and reputable and then choose a reliable professional installer to complete the job.

I spent gas money on two trips just to order the door and much of my valuable time dealing with this foolishness. I should be compensated for my time and gasoline in addition to the $308 that Home Depot already owes me.

Today is May 29th, and I still have not heard anything from Home Depot about resolving this.

Company: Home Depot
Country: USA
State: Ohio
City: Medina
Address: 4914 Grande Blvd
Phone: 3307217886

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