America's Value Channel
Bait & switch -customer service nonexisting - stealing my money

These guys are a complete rip off. They send a different item than what they show and sell as a deal on tv. It has to be illegal-where do i go. Charged me for gemstones that i did not get!!! Got lower quality and even different sizes that were advertised. They have changed their return policy to 7 days of receipt and unless you have the time to be on hold for nearly an hour you will not get a rma# (this is their way of doing returns) within the time frame. This way they can send misrepresented items and not give you credit!!! Do no bother leaving messages -they are not returned. I got an rma# (the day i recieved the wrong stones) on 4/18/08 (after being on hold for over 45 mins) and was told that i would have to incur the costs to ship back. It cost me $18.52 to send back 2 orders that were wrong stones, they received both returns on 4/21/08 and i still do not have the credits! One is for $1163.99 and the other is for $392.99. I did recieve a ups label on a box on 4/25/08 that was sent by them on 4/23/08-2 days after they had already received my return at my cost. I have sent faxes, emails and left many messages-to no avail-i did get thru on 5/8/08 (i had the time to be on hold) after being on hold for 32 minutes and was told that they have 30 days to credit me (even though we only have 7 days to get ahold of them to get a return rma#), such a scam!!! I also mentioned the cost i had to incur to send the wrong stones back and they do not care, i also mentioned the label being sent 2 days after they received my return, she got angry and said what do you want me to tell you. Oh and by the way i have had an order placed on 2/3/08 that has yet to be sent and she told me that they had decided to cancel that order-i said did you not feel it necessary to tell me - she yelled at me!!! Probably to my benefit that it was cancelled - it was too good a deal to be real anyway!!! I left a message today (will never be returned) that i was going to my bank and cc company and lodging complaints where ever i can!!!

Company: America's Value Channel
Country: USA
State: Georgia
City: LAWRENCEVILLE
Address: 1000 LAVAL BLVD
Phone: 6785185911

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