Sears
Garden Tractor Service Call No-Show and Time Window Changed Without Notice

I set up a service call to have my garden tractor serviced three weeks ago. I was given the option of a morning or afternoon service call. I chose morning. When I received the confirmation call the night before, they indicated the time would be 8am - 5pm, not the 8am - noon I had chosen. Well, no one showed up in the morning so I called. I was told the service window was 8am - 5pm. I told them that I was offered something different.

They apologized but gave no reason for the discrepancy. I was told they were sending a message to the tech and I would receive a call as to when he would arrived. Two hours later, I called again, after receiving no call. I was again told that they were sending a message and should receive a phone call. In the meantime, I sent a message to customer service on sears.com. I received a call at 3:30pm from someone at customer service.

She asked if I had heard anything... Nope... Nothing. Then I was told the tech's computer was down but he should get the message now. It's 5:45pm and I have not seen nor heard from anyone since that 3:30pm call. So I wasted a day off work for nothing. Still don't know if they will reschedule. I tried calling customer service again but got disconnected in the middle of our conversation. They are only "in my area" one day a week. I will never shop there again!

Company: Sears
Country: USA
State: Washington
City: Longview
Site: sears.com

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