Comcast
Continued billing after we requested service to be turned off

I'm typically not one who angrily posts internet rants about companies. But this time, I've made an exception. I live near Nashville, TN, and near the end of March, my roommate got a job offer out of state working for a news station (this was her dream job). We had always split the bills down the middle, so all of our Comcast service (cable, internet) was in her name. Naturally since she was moving, we wanted to have everything put under my name.

My roommate called Comcast to get the ball rolling, and they told her, that we would need to stop the current service, have a technician come pick up the cable boxes and internet modem, then I could set up new service. This conversation took place about two days before April 1 (we figured that was perfect timing, so they could send us the final bill for that month and I could start new service on the first (give or take) day of April.

Unknowingly, my roommate called and scheduled a Saturday for pickup, when my boyfriend and I were going out of town, so I contacted Comcast the Tuesday after, to reschedule. Not only did the Comcast rep tell me that they had not scheduled a pickup, they also had no record of my roommate calling in the first place!

We have now been billed for another entire month of cable/internet that we did not want.

Some of you are asking "Why didn't you notice that the service was still on, and call before the end of the month?" The first week of April, the internet, and cable were both completely shut off, leading me to believe that my roommate, had indeed, gotten the service disconnected. When I turned the tv on, I was given a message: "You are not authorized to view this channel (it was MTV, not a movie channel), please call 1 (800) COMCAST for ordering information. So I, of course, thought the service was off. Stupid me.

We just now (as of yesterday) finally got them to shut off the service... But wouldn't you know it, the night before the tv service was turned off, it was magically working again!!! Figures.

I know that this amount of money isn't a lot, but we are both semi-recent college graduates, and don't have a lot of extra cash to just over overages/mistakes on our bills.

I don't want my roomates' credit to take a hit, but this is just wrong. We have no way to prove that we made a call they have "no record of", nor a way to prove that our service was, indeed, off for almost the entire month.

Anyone have any feedback/ideas on a good way to have this bill squared away (besides just giving up, heaving a sigh, and pulling out our checkbooks?)

Thanks!

Company: Comcast
Country: USA
State: Tennessee
City: Murfreesboro
Site: www.comcast.com

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