Vonage
Refusal to cancel account

I have called Vonage 3x in the last few months requesting to cancel my service because I can nolonger afford to pay for it.

Previous to this I had my account lowered to 14.99 / 500min a month plan.

After the 1st pain staking call, I walked away with no cancellation and a month free and an I agreed I would consider seeing if family or friends would like to take ownership of the service.

The 2nd pain staking call was very much like the first and I walked away with no cancellation and with a 14.99 / unlimited plan, new equipment, and number change.

The 3rd pain staking call I walked away with no cancellation and a reduced bill (I also did not hook up or use the service between the 2nd and 3rd call), a reduced plan, and a promise I would pay the reduce fee by the next billing date. The reduced plan was some 4.99 a month and I could receive incoming calls at no extra charge, but outgoing would cost me.

I have no intention of using it and I will pay my reduce fee by the next billing period and trying to cancel again.

I told the Rep that it is apparant that I could go on for years and not pay a dime. Her response was that this was fine and that Vonage respects their customers and value their business and are willing to assist in anyway.

Except obviously letting me cancel.

The only problem is having to maintain a consent scheduling of calling and saying that I can not afford the service.

Please investigate. If you would like I could call with a lawyer or FOX news on the line and prove that they will keep on offering options after options.

Company: Vonage
Country: USA
Site: www.vonage.com

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