Vonage
REFUSES TO CANCEL MY ACCOUNT Adrian, employee # 010071, refused to cancel my account without me agreeing to $45 CANCELLATION FEE. I never agreed to this fee and refused and I want out! Internet

Vonage phone # was 646-415-8487. After 15 minutes on hold, a customer service rep came on and gave me a very hard time. He kept insisting my request to cancel was not valid because he could not find my account in his system. I asked for a supervisor, and he said the supervisor would not take my call because I was not a valid customer. I told him Vonage has been billing my account monthly for the past year and I have a Vonage phone number so this all seems valid to me, and then I demanded he immediately cancel my account.

He put me on hold again, returned and then demanded additional information from me such as the exact amount and date of my last bill. I am at work and do not have that information. He asked me the plan type I had, and I told him, but he demanded to know how many outgoing minutes I used in the past month. I told him this was ridiculous, he had my account there and was to cancel it immediately.

He then said I first had to agree to a $45 cancellation fee. I refused and told him to immediately cancel my account. He kept insisting I first agree to this $45 cancellation fee, which I never agreed to when I signed up for Vonage, therefore I refused. I demanded my cancellation number and his information, which is as follows: Account cancellation number: 17861691 Customer service rep info: Adrian, employee # 010071 If further charges appear on my credit card from Vonage I will dispute them with my bank and charge them back.

I would like this matter investigated by the BBB. Vonage service has always been terrible and full of static, we have hardly been able to use it, and their customer service has never been able to help. We want our affiliation with them to immediately stop with no further grief or demands from them. Please help resolve this matter. Thank you.

Company: Vonage
Country: USA
Site: vonage.com

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