Grande Communications
Awful before I ever got what they called "service"

Being that I live in Austin, Timewarner owns almost all the cable rights in apartments. I was ok with this until my digital box freaked out, and I found out how much cheaper rates were in other areas. I don't like being forced to choose something so I had no choice but to live with it. THEN, I saw a Grande truck servicing someone in my area, and called them to see if they offered service at my apartment complex.

I was informed that they offered cable internet and phone service. I was like great, I can save money and get rid of time warner for the most part. So I set up a date for them to install service. They call me 4 days before my scheduled day to say they were going to install it and that they don't have cable internet in my area, only dsl. So I cancelled my order.

Two weeks go by and Timewarner does something to irritate me so i reconsider the DSL option and decide that it wouldn't be too bad. I call them back and set up a date for service. The day comes and the tech they send out is very new to the job and said I was his second job ever. I didn't really mind until two hours later when he was still there trying to make my phone work. He got so frustrated that once he got a dial tone asked me to sign a form so that he could leave. I explained to him my internet wasn't working and he responded with "yeah so, could you just write me a check now, i have other people to see" So i was like SURE THANKS FOR NOTHING. And off he went.

Later that day, when my mother tried to call my landline, she told me it gave her a disconnected tone. I told her that i can call out so that was odd. I called it with my cell phone to see, and sure enough, I was unable to receive calls. Kind of defeats the purpose of a home phone I think. Then I called tech support about my internet and they informed me that it was my router's fault that the internet wouldn't work. I explained to them that the router works just find with timewarner and ATT so I don't believe that it is the router. We went back and forth for awhile and their only solution was to plug my computer directly into the modem.
Sorry, i don't feel like gathering around a modem with my family and friends to use the internet. Just wasn't going to happen. So I cancelled the service.

Today I got a bill for my charges of installation, account set up and then some cable fees. Funny that i am being charged for cable I don't have. They aren't getting a dime out of me because frankly nothing was installed properly. I think for it to be installed it has to work.

If you live in an apartment complex, get direct tv or dish network if available, otherwise pay extra for timewarner.

Company: Grande Communications
Country: USA
State: Texas
City: Austin
Address: 1923 E 7th ST

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