Direct TV
Credit Card Reversal Dispute Led to Service Termination

Your company is terrible! From the time I originally ordered the service till the end, it has been a nightmare dealing with Direct TV. Crews were sent to my home not knowing what they were doing. They put the dish up in the wrong place, left holes in my house, stole my hammer, and had to come out multiple times to get the service functional. I was told that the receiver that they brought was free, and then I received a bill for it.

I returned the receiver and got a credit and thought that was the end of it. This past Monday I received a call from a lady telling me the credit card reversal and credit issued by DTV were too much and I owed a balance. I told her that that was fine and to send out a statement and I would take care of it.

She said that normally a credit card reversal results in DTV not accepting the credit card for a period of at least 6 months, but since she understood why this was done, that was not going to be a problem. Despite all of this, yesterday the service was terminated, and I called to see why. I told the lady about the conversation I had with the other representative on Monday, and she admitted that she did not know why the service was interrupted.

We reviewed the bill, and she gave me a number to call to pay. They would not accept my credit card or take a check over the telephone. She was fast talking and rude. She gave me yet another number to call to dispute the policy. I called them, but they were closed for the weekend. All of these different numbers to call, and none of these people know what they are talking about, is frustrating and a waste of time.

In fact, I dreaded calling because I knew this would be the case. Your company messed this up from the beginning, and I was still willing to make it right. If DTV doesn't want to take my credit card, I do not care. I buy hundreds of thousands of dollars worth of goods and services with it each year, and no one else seems to have a problem with it. Just because you have a rigid policy that you want to apply is not my problem. You can terminate my service. I am getting digital cable. Never use my credit card again or I will file criminal charges against your company and the individuals involved and file civil litigation.

Please forward this to whoever is over your customer service department and to the President and CEO of this company. Have a great day.

Company: Direct TV
Country: USA
State: Colorado
City: Greenwood Village
Site: directv.com

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