National Carpet & Upholstery Cleaning
(Florida) DAMAGED Oriental Rug and didn't take responsibility. Quoted one price on the phone then wanted to charge more at door. Awful people and service!

A lady called Sue from this company called me to offer their services and also asked to recommend new clients. I hired them to clean my area rug and also made an appointment for my mother. They came and did a good job with my rug and claimed it would cost me more money than what I got quoted. I disagreed and had the manager called to approve what was already promised to me on the phone. My mother needed her area rug cleaned too. They went, cleaned and deodorized the rug, and charged $65.00. The rug was dirty only and it did not have any white spots prior to their cleaning. They cleaned all the dirt successfully however, after the deodorizer/scotchguard was sprayed it left spots of white foam all over. I advised my mother that it probably needed to dry for several hours. After several hours, it dried but the foam became white spots all over. I called the company and they scheduled another appointment to go back and clean the spots on 11/16/07 from 11am - 1pm. They never showed up and never called. I called them to let them know that no one showed up. The lady said she will call me back. I gave them a few days to call back but no one called. I called them again today 11/27/07 and the lady said she will not send the guys back because I complained too much and she did not want to do business with us anymore. I'm upset and very embarrased for my mother. I reported them to Better Business Bureau and the only thing they replied was to vacuum the rug. I can't believe this company! Don't do business with them! Shame on them!!!

Company: National Carpet & Upholstery Cleaning
Country: USA
State: Florida
City: Lake Worth
Address: 6317 Squirewood Way
Phone: 5617315889

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