Sears
Terrible service!

My children do not ask for much during the holidays, The one and only gift my three children asked for was a pool table, "Something that we could use as a family". I found the best deal at sears and ordered a month before Christmas. When the merchandise arrived I received a call and I asked the if they could hold until christmas eve. They said yes, no problem. I called a week in advance to see how many boxes so that I could arrange a vehicle. At 5pmOn Christmas Eve, I called and asked if I paid extra if they could wrap in plastic due to the weather, again - they said no problem. I go to pick up the merchandise and only half of it was there. I just knew there had to be a mistake. I went to speak with the manager and the assist said oh i think someone came in a week ago and we gave it to them because theirs was damaged. Then another manager came out, I explained that my children were going to have no christmas. He yelled at me and my husband "DO YOU THINK WE DID THIS ON PURPOSE". No, I am sorry let me see when I can get one in. He said our money had been refunded to our CC and to get over. I just don't understand there customer service, they knew my merchandise was not in the store because they gave it away and could not give us a call or any indication that I was not going to be able to have a christmas gift for my children. I seriously know the importance of Christmas, I also know how important it was for me to give something to my children they wanted. It was not only the not getting our merchandise but the rude and hateful attitude of the "Manager".

Company: Sears
Country: USA
State: Montana
City: Billings

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