Rent-A-Center
Terrible service!

My husband used Rent-A-Center when we moved to a new town. My husband then went away on military duty. While he was gone, I paid the bill. Now that he is back he pays it, it is his account. Once my husband returned from active duty, he fell into a little financial crunch. So he was late on his payments. I don't deny that HE owes them money, but why are they harassing ME!

His payment was due one Saturday but he couldn't make it to the store to pay it because I was in labor with our second child. They knew what was going on and still called my cell phone, 3 times, that day. I then spent 3 days in the hospital and for the first time he had to take care of our oldest child by himself - so he didn't make it. They knew that but instead of calling HIS cell phone, they called MINE, a total of 9 times during that hospital stay.

By the time I came home, they were POUNDING on my door, even though I had a 'New Baby Sleeping - Please Knock Softly' sign on the door. I ignored the door cause the baby started screaming and I then went to the store later and paid it.

The next time my husband was late they once again called MY cell phone 5 times in one day. When I spoke to them, I told them my husband will be in on his next day off, since when he goes to work and when he leaves work they are closed. They told me that I should use HIS credit card to pay it. Since I'm his wife, it will be fine. I told them that it was fraud for me to do that. I am not an authorize user on his card. They weren't happy and continued to call MY cell phone.By my husband's next day off, I received a warrant for the price off the computer - IN MY NAME! I didn't rent the product. My name wasn't on the application. It wasn't my account!

It got so bad that they came to my house when my mother was house sitting. She was instructed not to open the door to anyone. The Rent-A-Center employee banged on the door screaming 'I know someone is in there and I'm not leaving till you open the door.' Finally, my mother said something and they told her that they were looking for ME and she better open the door. Only after she explained the situation did he go away.

I don't doubt that my husband has this account with them and sometimes he is a week late. What I want to know is why they harass me but are so pleasant to my husband? They try to intimidate me and I am not connected with this account.

Company: Rent-A-Center
Country: USA
State: Virginia
City: Chesapeake
Site: rentacenter.com

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