Dish Network
Billed 59 Dollars Instead of 39.99 and Return Shipping Costs Disputed
- 01-01-2008
- 9
I switched from cable to Dish Network. The price was supposed to be $39.99 for the package, but was billed $59 per month. When I called, Dish Network generously offered to reduce the bill by $15, but only for the first 6 months. I decided to cancel the service and go back to cable.
Terrible customer service. Had to call twice to get boxes to return the receivers. When the boxes and shipping labels finally arrived, I found out that UPS will charge $10 plus "fuel surcharge" for the pickup. Dish refuses to to pay for this charge or send shipping labels to include the pickup, even though they are supposed to pay for shipping. Customer service is very poor - apparently to somewhere in India with poor English, they are rude and refuse to connect you to managers or anyone who can solve any problem.
Do not believe anything this company promises. Do not give out a bank account number or credit card number. Beware.
Company: Dish Network
Country: USA
Site: dishnetwork.com