Home Depot
Refrigerator Rebate Stalled Over a Claimed Missing Invoice Copy

I purchased a refrigerator at Home Depot in June. The salesman was explicit regarding the rebate clause and actually prepared all of the necessary 10 pages of required paperwork, including a copy of the original invoice superimposed on page one of the documentation. I filled out the paperwork and followed the mailing directions given to me.

Approximately two weeks ago I received a printed form from Home Depot Rebates stating that I had failed to include a copy of the original invoice with the ten page package. They also informed me that I would be getting a letter or postcard "describing this problem." To date I have received nothing of the sort. It appears to be another stall tactic.

I answered them today, explaining that a copy of the original invoice is printed on the first page, up in the right-hand corner. I even included an arrow pointing to this area and explained that I do not see any problem. Their reply remains to be seen.

Company: Home Depot
Country: USA
State: Arizona
City: Phoenix

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