LBW Eyewear
LBW Eyewear Bait & Switch

On February 27, I purchased a pair of prescription glasses from LBW Eyewear lbweyewear.com through my PayPal account. I received a confirmation e-mail from PayPal stating the transaction went through, but I never received a shipping notice from LBW Eyewear. According to their HELP section, my glasses would arrive between 10-15 business days.

On March 19, I e-mailed LBW Eyewear service@lbweyewear.com asking for an update on my order. Since I didn't get a response, I e-mailed again on March 21 & March 23... Still no response.

On March 25, I went to Pay Pal's website and lodged a complaint. Amazingly later that evening, I received an e-mail from "Peter" info@lbweyewear.com stating my glasses were out of stock and I needed to place another order.

I immediately e-mailed "Peter" back and told him I didn't want to place another order or wait another 10-15 business days and asked him again to please cancel the order and refund my purchase.

It's March 29 and I'm still waiting on a response from "Peter" and still waiting on my refund.

Company: LBW Eyewear
Country: USA

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