Best Buy
Laptop failed four repairs and store refused replacement under lemon policy

In September of while home on leave (OIF2), I had purchased the laptop from best buy with the three year extended warranty. In late september I had encounter my first problem with the laptop. The wireless card no longer was picking up my network. I took it to best buy under warranty for my first repair. I was without a computer for three and a half weeks.

In June I had taken it into best buy for my second repair. My DVD burner no longer burned DVDs or CDs. Best Buy replaced the burned with a new one and replaced the hard drive. This fix took about two weeks.

When I got the computer back I noticed that the wireless card was not working and one of my USB ports was not functioning properly. I returned the unit to best buy for my third repair where they sent the computer away again to download the proper driver and replace the mother board.

A week later I received and in the paperwork Best buy had stated that the "unit tests to specs". I went home and over the course of the next few weeks I was doing some editing on home movies and tried to burn a DVD. The computer did not recognize the DVD r I was using so I tried a couple of other brand and still no luck... Remember the "unit tests to specs" (I have documentation of this).

So I took back to best buy for the fourth time in about a year to resolve this. Best Buy has a NO LEMON policy where if you have a computer repaired three times on the fourth repair they replace your computer. The geeksquad member told me that they had not put a DVD burner in before but a cd burner dvd rom drive, even though my "unit tests to spec" and that they would fix my computer but not replace it like their policy states. I am now in school and without my Laptop for another two weeks at least and trying to understand why they would not honor their own warranty.

Company: Best Buy
Country: USA
State: Ohio
City: Cuyahoga Falls
Address: 445 Howe Ave
Phone: 3309285410

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