Best Buy
Lack of ethics and service. Refusal to honor advertised policy

Lack of ethics and service. Refusal to honor advertised policy.

Glendale CA (Store 183)
2909 Los Feliz Blvd
Los Angeles, CA 90039
Phone: 323-912-9288

Supervisor Josh Taylor refused to honor advertised price matching policy posted on bestbuy.com
http://www.bestbuy.com/site/olspage. Jsp? Type=page&entryURLType=&entryURLID=&categoryId=cat10001&contentId=1118843518460&id=cat12098

Best buy even claims to match prices of online retailers if they have a local presence
Does Best Buy match prices of Internet retailers?
If you made your purchase in a Best Buy store, and you find an Internet retailer with a local retail store honoring its own online prices, we'll match their price, plus 10% of the difference.

First an employee claimed that the price has to be listed in the weekly ad. After he was shown the policy he asked a manager, Taylor, and said that the manager stated he cannot price match. I asked to see Taylor who stated he did not say that and attempted to circumvent the policy by making various irrelevant and incorrect statements. E.G. He pointed out that the store has to be in the same area. I pointed out that a COMP USA store was a few miles away in Glendale. It would seem strange that Taylor would not know competitor locations. Meanwhile the original employee took the item and left to help someone else.

Taylor was not interested in helping and looked to make more incorrect statements. He stated that a call needs to be made to verify the price. As the original employee left, he asked another employee to call instead of handling it himself. The employee was told by COMP USA to look up the price on the web site as its the same price. Taylor interpretation of this is that he cannot verify the price. Both the delivery and in-store price was clearly marked and they were the same on the COMP USA ad.

Company: Best Buy
Country: USA
State: California
City: Glendale
Address: Glendale, Ca

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