Circuit City Advantage Protection Plan Center - City Assure
Circuit City - City Assure Circuit City Advantage Protection Plan Center / City Assure Circuit City not honoring warranty on problematic Toshiba laptop
- 01-05-2009
- 22
Almost 3 years ago, I purchased a Toshiba laptop from Circuit City. I also purchased a 4 year extended warranty. Immediately, I began experiencing problems with the laptop overheating and shutting down. I called the warranty company and began the arduous process of getting the laptop fixed under warranty. I waited for the box to arrive, shipped the laptop back and waited for it to be returned in about 1-2 weeks. When I received the Toshiba laptop back, the only service that had been done was cleaning and greasing the fan. Additionally, my battery wasn't holding a charge, so I had to call a separate warranty company and send in my defective battery and wait for a new one to arrive. A few weeks later, my screen went dead. Once again, called the warranty company, sent in the laptop and received it back with a the screen fixed. The overheating problem and battery problems continued for 1 years. You just get worn down after awhile. I kept calling, sending it in, etc. Once, they even broke my AC adapter and I had to go through another warranty company to get a new AC adapter. Had to send theold one in, thus, not having a working laptop, while I waited for a new AC adapter. Finally, they replaced the hard drive on one of the service calls. Since they replaced the hard drive, the system has not performed as well. City Assure refused to replace the computer due to the fact that the overheating issue was "resolved" according to their testers. The bottom line is this, don't buy from Circuit City and don't buy Toshiba and don't buy the extended warranty. We had to replace the computer with a new one. It takes time to call and go through the "warranty process". It also requires that you are without your laptop for quite some time. This laptop was shippped back and forth at least 7 times. That is also not good for a laptop. I guess I learned my lesson the hard way.
Company: Circuit City Advantage Protection Plan Center - City Assure
Country: USA
State: Georgia
City: Atlanta
Address: P.O. Box 105689