HWA
A/C unit fixed in 5 minutes after replacement was advised

I called in an issue, and an A/C tech (Albert) came out from Atlantic AC to look at my unit. I was told that the unit had locked up and needed to be replaced. Just the outside unit would cost $1,700, and he would get me the cost for the other half and labor.

He called in his comments, stating how old and bad this unit seemed and the reasons for replacement:
Leak at valve (due to the age of the unit and pipes)
Coils dirty (due to use of unit)
Breaker tripping (due to bad motor)
Unit gone out due to leak of R22 and dirty coils. Need to replace inside and outside A/C unit.

I received a call from one of the HWA reps (I think her name was Jackie). She said that because of these findings they were unable to replace the unit, because this is not normal wear and tear. I would have to replace the unit myself. She even went further to say it seemed like these issues were there before I purchased the home and the leak was covered up. She also stated that this leak was too bad to have started recently, that there was a pan full of oil (she was told this by the tech, Albert), and that this unit is way too old.

After I requested a supervisor, she stated that would do nothing for me and I would just be wasting everyone's time. After several attempts, I was finally told no supervisors were available and I could be connected to someone's voicemail.

I finally got a call back from the lovely Michele Claxton (HWA Supervisor). I think we have heard this name before on here. She was a complete waste of time. I even offered my inspection from when I purchased the home, in which the A/C was inspected. She told me HWA does not go by home inspections. So I requested to speak to her manager and spoke to Scott Gates (HWA Manager), who agreed to look at the inspection but also told me that it may not change anything. I faxed it over to him, and after his review he stated that they still would not cover it.

I then called my realtor who sold me the house, because after looking on the Texas Real Estate Commission (TRC) website, I found that the realtor acts as the reseller for HWA at the time of closing. She then stated she had the same issue last week, and another A/C person came out and fixed the issue for $75 because that A/C company lied. She gave me the number for Climate Systems Service in Carrollton, TX (972-395-1398). Rick came right out within the hour and had the issue fixed in 5 minutes. He replaced a 30-amp connector that kept tripping the breaker, and the A/C unit came right on.

This issue went on for 3 weeks and was fixed in 5 minutes by a non-HWA A/C contractor, because their contractor lied to get more money out of me. Their A/C companies lie to get more money from the homeowner and make everything worse than it is so that HWA does not have to honor the warranty.

Company: HWA
Country: USA
State: Illinois
City: Lincolnshire
Address: P.O. Box 850
Phone: 8004927359

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