Houseofbrides.com
WRONG DRESSES/Wrong color/Wrong size Little to no response back from customer service

I orderd 4 dresses from House of Brides. The first order was 3 dresses to be shipped to my home and the 2nd order was 1 dress to be sent to my maid of honor in another state. The order came early about 8wks after the order.

First I was so excited but they were all 4 shipped to the Maid of honors address. Not such a big deal but when she opened the box. She found that They were the wrong color, wrong size and wrong style. I dont know how the order could have been more wrong.

SO far I have had to contact them several times to change the state on one of the orders since it wont let you do it on line. IT took weeks to get a response back. No one answeres the phone unless you put in the option as if you are going to make an order.

I am very scared that I will have to buy whatever I can find in the stores before the wedding for my bridesmaid dresses and we are out almost $500. Go to a real wedding store and pay the extra $50 per dress it worth not having the hassel.

BAD SERVICE yet they still seem to be a member of the BBB with 97 complaints.

Company: Houseofbrides.com
Country: USA
State: Illinois
City: Glen Ellyn
Address: 1184 Roosevelt Road
Phone: 8003951240

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