Priceline.com
Grocery tokens forced and unavailable items removed with card still charged

Priceline.com will hook you at first with their advertising. Once you sign up you will get half-off tokens to use towards which items you want to save the most. BUT&on certain items, like produce and milk, you are forced to use your tokens without naming your own price. So, if you don't have any tokens, you cannot buy these items. I was willing to pay more than half-price, but it never gave me the option to do so. When you complete your order, it will let you know which items that you selected were approved for the price you selected. If any are not approved, the items are deleted and your order is totalled and your credit card charged—it doesn't even give you the option to name another price. My major gripe is that items that I had paid for that store ended up not having, my credit card was never credited back, nor was the money I had saved using vendor coupons. I have sent them several emails, but I all get back is the usual routine that they are working to sort out some problem areas. Give me a break! I noticed in the store that if you watch the sale papers right, you can save almost the same amount of money. Priceline.com just isn't worth the hassle—TRUST ME!

Company: Priceline.com
Country: USA

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