Stainsafe
Dishonest warranty company

I filed a claim on 3/31 for a pet urine stain on a sofa covered by the Stainsafe Furniture Warranty Company. I called 7 times in 2005 and was told the sofa would be replaced. I called 10 times in 2006 and was told in July that they would refund me the cost of my warranty because the store I had purchased the sofa from had gone out of business. Each time I called I was "onhold" for 20-40 min.

On 9/12 I was told my refund of $423.00 would be sent to me within 12 weeks. On 12/6 I was told by Timothy McAuliffe there was a back log of checks to be processed and it would take 8-12 more weeks to process. It is now March and I have received absolutely nothing from the company.

Company: Stainsafe
Country: USA
State: Florida
City: Palm Beach
Address: 354 Hiatt Drive
Phone: 8005210555

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