TXU Energy & TXU Delivery
Extremely bad support

We were without energy for 2 times as a result of difficulty due to TXU. No body, possibly in customer support for TXU Power, or TXU Shipping created a small work to fix the issue. They intentionally lied to us each time we called customer support. After atleast fifteen calls to customer support, we ultimately named the organization workplace and discovered a person who'd assist us obtain the energy switched back on. This issue wasn't triggered to nonpayment or late-payment - we've an ideal cost report going back 25 years. It was brought on by low-preservation of power-lines held by TXU. Because of having no energy for 2 times, not just were we out the price of an electrician who had been attempting to assist us, but all of the food within the fridge and fridge needed to be trashed, and my spouse, who telecommutes from function, dropped at least 16 hours of billable time. We calculate the sum total outofpocket price to become between four and five thousand bucks. They do not care. They'll never care. They're thinking about getting the client and gathering their cash, not in supplying any support and there's nothing anybody may do about this. Lacking spending more income and employing an attorney who are able to possibly achieve nothing from the corporate paperwork, the typical customer doesn't have option from this kind of therapy. Our strategy would be to article as numerous grievances when I may on every site. Additionally on Friday I'm eliminating support with TXU - it's my only choice.

Company: TXU Energy & TXU Delivery
Country: USA

  <     >