At & T
$49.99 Router Rebate Check Escalated Twice, Still Not Paid

I live in Dublin, OH. I purchased AT&T DSL high speed internet in September. Then in October I purchased a DSL wireless router from AT&T with a $49.99 rebate. I was supposed to get a check in 8-12 weeks, but I didn't get anything. I called them in January and asked them about it. The representative on the phone said that they had received my rebate but hadn't processed it. It was like they were waiting for me to call to escalate the processing or something. The lady gave me a case status number and said she escalated the processing and it would take another 4-6 weeks. I was mad but said OK. I didn't get anything.

I just called today and gave my status number. The representative said my rebate status was just escalated today (!) and it is going to take another 4-6 weeks.

I am really angry! I can't believe a company as big as AT&T tries to steal the customer's 50 bucks! You are a multibillion dollar company! What you need to do is please the customer, not rip them off!

Company: At & T
Country: USA
State: Texas
City: San Antonio
Phone: 8002882020
Site: att.com

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