Staples
Rebate Ripoff delaying tactics when paying out valid rebates

On October 5, I sent in the rebate paperwork to Staples for a $10.00 rebate on a Compaq wireless mouse I bought for my laptop computer. I waited the prescribed 6-8 weeks and when the rebate did not arrive, I went to the staplesrebates.com site on 12/20/04 to check the status of the rebate. The website found my rebate and gave the status of "Your rebate is valid and scheduled for final processing".

I waited a few weeks and on 1/10/05 I checked the site again and was given the same status. At this time I decided to contact them for more clarification on the status of my rebate. I asked them why the delay in the "final processing" if they had already determined my rebate to be valid. I received a reply that informed me (once again) that my rebate was valid and forwarded onto a "Special Team" for further investigation.

Fast forward to 1/25/05. Still no rebate check and I get the same "special team" reply to another email inquiry to them. I told them that this delay (over 15 weeks now) is unacceptable since they have already indicated that my rebate is valid and that I will be reporting them on this site.

I realize that $10.00 is not a large amount of money but I also realize that when a company makes an offer (in this case a rebate) that they should honor it without any foot-dragging tactics. Many people who submit rebates do not do the follow up to ensure that they get the rebate check. Staples made a mistake assuming that I would not follow up on this.

Company: Staples
Country: USA
State: California
City: San Juan Capistrano
Address: 33959 Doheny Park Rd

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