Zales Jewelry— Kaneohe Windward Mall— Oahu, Hawaii
Zales jewelry— refusing to honor my 30 day refund for any reason and it has been less than 2 weeks! Oahu, kanoehe hawaii

I just purchased a $10,000 loose diamond and anniversary band set on christmas eve 2006... I have read all paperwork and documentation stating 30 day refund for any reason... There are no stipulations as far as that not being possible if i had a trade in or if i had a special order, which in my case i did trade in my old ring, and they did kind of special order it...

So today, less than 2 weeks after i bought it and still considered to be in the 30 day refund for any reason obviously... I called the store and was informed the manager was off until monday, so i had spoken with a salesperson who has worked there for awhile and knows exactly who i am and remembers me from her sale of a movado watch that i just bought a month ago from her...

Well to make a long story short, she told me that the 30 day refund does not apply to jewelry that had a trade in or if it was a special order... She claimed that was their policy and that once the trade in is sent to the mainland there is nothing they can do about it... I think this is a crock of shit and i informed her that i thouroghly read all receipts and the lifetime diamond commitment warranty packet and it just says that...

Within 30 days of purchase, you may return your zales diamond for any reason.

I was never informed of such a policy nor did i sign any kind of paperwork regarding this information... Does it anywhere say that it doesnt apply to special orders or if you traded in some other type of jewelry? I am currently awaiting a phone call from the manager of the store and will try and contact the corporate office regarding this!

Company: Zales Jewelry— Kaneohe Windward Mall— Oahu, Hawaii
Country: USA
State: Hawaii
City: KANEOHE
Address: WINDWARD MALL: 45-056 KAM HWY
Phone: 8082478787

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