Monitronics International And Apex Alarm
Dishonest and misleading. LIES! Confused employees, everyone has a different STORY!

At the time I agreed to have the system installed, I was not even employed and I told the installer of the concern that I would not be able to sign a 2 year contract (which turned out to be 3 years-I missed that fine print). I was told that I could cancel it, all I need to do is give a couple of referrals to Monitronics, which I did do at that time (and one of those referrals purchased the system).

It took me longer than I had anticipated to become employed again (after being laid off from my previous company), but I continued to pay the monthly bill. I was only able to find temporary employment for several months. When that job ended I called and told them I needed to cancel, I could not make these montly payments.

I was told to 'unplug' the box from the wall and to send a letter to cancel. I did. They said they never received the letter, and I still receive calls EVERY SINGLE DAY telling me I owe over $200 for past bills. I have called this company about 10 times, and yet I get letters stating that I have "Failed to communicate with them"!

I finally spoke with someone in Account Services and asked them why I am still getting billed. I was told because I signed a 3 year contract (I was told it was 2.. Again my fault for not seeing that in the fine print) that I will still have to pay for 2.3 more years! I asked how come then I was told to unplug the unit and send a cancellation letter and that would be all I would need to do. He says "Gee... I don't know why someone would have told you that.

Bottom line... This company (and the installation company Apex Alarm) have LIED LIED LIED. I see there are MANY MANY people that have been screwed by this company and I don't know why they are still even allowed to do business.

I don't care IF my credit gets ruined... I WILL NOT PAY THEM ONE MORE DIME!!!

Even if the system is advertised as FREE... Tell them to shove their product and their service!

Company: Monitronics International And Apex Alarm
Country: USA
State: Texas
City: Dallas
Address: PO Box 814530
Phone: 8004479239

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