Apex Alarm
Bait and Switch tactics

During the summer of a very sly APEX alarm, door-to-door salesman came to our door and got us to sign up for an alarm system. We were told we could cancel at any time (which you can only if you pay out the contract or get someone to take it over). We were also told the system was the best around. We signed the contract not knowing we only had a 3 day cancellation period and the alarm stopped working on the second week. We called Apex alarm and they sent out a tech. He tried to fix the unit, but could not get it to talk to the cell phone tower very well. We were told the system may go offline and come back online sometimes. I told him that was not acceptable. He told me to call HQ. I procrastinated since it was working again. The alarm worked for another few days and broke again. We called Apex alarm and told them we want to cancel the service and they said we could not. We were also upset with the installation. They cracked the trim on our doors when mounting the door sensors. They declined to help in any way besides sending out another 'college kid' tech. We cancelled our bank account and they are now coming after us with collection services. I have been hung up on twice by collections department and one guy threatened they will take us to court if I do not pay the $1500 contract. This is ugly. We have filed with the BBB and are going public with our local news about the poor business practices APEX alarm follows. I hope everyone in this state knows not to let these people into their doors. They don't have a good product hence the 3-day cancellation term. Do not let them in your door and do not get a house alarm from them! Get a dog or a gun. Otherwise, they will use any tactic to get you into a contract which you cannot terminate.

Company: Apex Alarm
Country: USA
State: Utah
City: Provo
Site: apxalarm.com

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