Verizon Wireless
Brand New $500 Phone Failed in Two Months, Only Refurbished Replacement Offered

I have been a long time customer with Verizon Wireless. I purchased a Palm Treo 700w from Verizon two months ago. I did not have any problems with the phone until today! When I make phone calls, I can't hear! So I brought it into the Verizon store, and they told me that they cannot help me because it is a smart phone and that I would have to call customer service. They were nice enough to allow me to use their phone in the store to call customer service. I called customer service, taught me how to do the hard boot, and still did not work. So they told me that they will have to send a "refurbished" phone. Keep in mind, I bought a brand new $500 phone two months ago! Why would I want a refurbished phone???

Then I was like, well I have insurance for the phone, why would you send me a refurbished one when you people sold me a lemon!??! The customer service rep told me that well, you can go through the insurance company but you would have to pay a $50 deductible and it might be a refurbished phone too. So he gave me the number to the insurance company. I called the insurance company and they cannot help me because it's a malfunction, it's not broken or lost. Therefore they cannot help me.

Why can't Verizon give me a loaner and try to fix my phone instead??? I think I will cancel my phone and go over to Sprint or Cingular instead. They don't know how to treat their long time customers!!! I am sick of their "can you hear me" commercials... Because their cell service in San Francisco sucks!!!

Company: Verizon Wireless
Country: USA
State: California
City: San Francisco
Site: verizonwireless.com

  <     >