True Beginnings
TRUE.com, dishonest fraudulent billing

I cancelled my TRUE.com account in September. Today, November 16th, I found out that TRUE billed me $49.99 on November 13th. I immediately called their billing department to resolve the issue. TRUE told me that I had accepted a free month of service which at no point during my call with them in September was offered to me. After a half hour getting transferred from one representative to another TRUE offered to refund me only $24.99. I have filed a complaint with the BBB, and I suggest anyone with the same issue to do the same.

It is now 2 weeks later, and I have yet to recieve the 24.99 promised. My BBB case was closed due to the fact that TRUE.com could not find my account by searching with my first and last name. I intend to re-open it.

I am contacting my bank and informing them of the fraudulent charges. I am also filing a complaint with the FBI's internet crime complaint center.

Company: True Beginnings
Country: USA
State: Texas
City: Irving
Address: 5215 N O Connor Blvd STE 1600

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