Sleepy's
SLEEPY'S Toxic smelling mattress, runaround, refusal for return, extreme rudeness Ripoff

Sleepy's

2075 Broadway (72nd street)

New York, NY 10023

My experience with Sleepy's is a complete nightmare. My wife and I decided it was time to buy a new mattress so we went to Sleepy's because we thought they were the leading authority in mattresses and because we thought it was a very reputable company. Wrong! Very wrong! So we picked out a mattress and thought we were on the way to better sleep. First problem was getting someone to call back to confirm a delivery date. I called twice to change the delivery date before I got anywhere. Seems like they just cared to make the deal and that's it. Well, that was the least of my worries. When we finally got the mattress, it smelled of mold, chemicals. It got so unbearable that the whole house smelled like it. My wife's pajamas, hair reeked of that obnoxious, toxic? Odor. Mind you my wife is pregnant and is know worried it might affect our unborn child. So, we figured we let it air out the next day while we were at work. Huge mistake. When we opened the door we faced a virtual wall of chemical odor... So unbearable that I had to put the mattress back in the plastic, duct tape it, leave it in our bedroom with the doors closed and the windows wide open! Mind you, it's not summer time. So we called customer service a couple of times. We explained our situation and the customer service lady admitted that all the simmons beautyrest mattresses smell like that because of afire retardant chemical they put in the foam. We asked her why this wasn't told to us, etc, etc. Bottom line is that she wasn't surprised so I'm assuming it's all too familiar. She told us we can get it exchanged and recommended going to the store we bought it from. There, it takes a turn for the worse. The manager there (72nd st. Location, by the name of "Bond") was absolutely rude and could careless about our situation. He kept telling us to call customer service over and over and walked away when a customer came in. I asked for a business card, he pretended not to have one and wrote down his name on paper, "Bond". When I asked for his first name he said, everyone knows me by Bond, Mr. Bond (James bond???) We called customer service the next day and only after I told her that I've read up on al the complaints and people getting sick did they accept a return... But I would have to pay the pick up charge of 59 dollars!!! The nerve! So now I am down 59$ but worse of all was the fact that we might get sick, especially our unborn child. The experience was dreadful and potentially hazardous. I will make sure I tell everyone I know about this experience. Do not take a chance with Sleepy's. I should have done my research before buying from them. This is the absolute worse customer service experience I have ever had. I wouldn't recommend dealing with Sleepy's to my worse enemy.

Company: Sleepy's
Country: USA
State: New York
City: New York
Address: 2075 Broadway(72nd Street)/General Customer Service

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