Sleepy's
Terrible experience

I recently purchased a mattress from Sleepys and was told that it would be delivered the following day. It was not, and we did not know that it would not be ariving until we called Sleepy's AFTER it was supposed to have arrived. The mattress did come the next day. The delivery people smashed the mattress up the stairs so hard that there was a 2 foot lump in the middle of the mattress. When. The delivery people told us that we would have to file a warranty claim. We finally convinced them to take the mattress away while the customer service people told us that they would have a replacement to us the next day. The next day came and went without a mattress and without them informing us that they would not be able to deliver the mattress as scheduled. The same thing then happened several days later at our next appointment because they "forgot" to put our mattress on the truck. They say that they are now going to "squeeze" us in today and the mattress will arrive between 2 and 10 tonight. I am supposed to wait 8 hours for them to arrive to bring a mattress that they have failed to deliver on multiple ocassions previously? I have never experience a combination of incompetence and terrible customer service before. It appears that I should have checked the internet before and I would have seen countelss complaints and that Sleepy's has been sued by multiple states for fraud and customer abuse type cases. Don't make the same mistake we did - buy elsewhere.

Company: Sleepy's
Country: USA
State: New Jersey

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