OnRebate.com
Promised, CONFIRMED rebates never sent Ripoff

I sent in for 2 rebates for items purchased at TigerDirect. All required materials were sent. OnRebate confirmed reciept of rebate materials and confirmed rebate requirements were met. Total rebates for both were $150. Payment would be recieved in 8 to 10 weeks. It has been about 16 weeks now since first rebate was confirmed by OnRebate.

I called OnRebate on 11/13/06 and was informed my first rebate for $50 would be immediately forwarded to the appropriate department and payment would be made in 7- 10 days. Ten days later, I again called OnRebate (because no payment had been made) and was told I could expect payment in TWO days. Three days later and I am filing this report with your company, consumer complaints.

On 11/14/06 I also filed a report with the Better Business Bureau in Florida. They sent a copy of the complaint to OnRebate who had until 11/29/06 to respond. They have not done so. The BBB has sent a followup letter as of today, 11/29/06.

Following are my rebate confirmations by OnRebate.com:

Rebate Tracking Number: FHJ9CKMFASYBMGFW

Status Date/Time
User applied for OnRebate 8/1 4:21: 26 PM
Email was sent for Confirmation 8/1 4:21: 26 PM
Email was confirmed by the user 8/1 4:23: 39 PM
Printed out the rebate registration, awaiting receipt of documentation 8/1 4:23: 45 PM
The Rebate was accepted 8/23 7:00: 42 AM

Rebate Tracking Number: ESQWG36CCVW8YZYG

Status Date/Time
User applied for OnRebate 8/16 9:32: 41 AM
Email was sent for Confirmation 8/16 9:32: 41 AM
Email was confirmed by the user 8/16 9:44: 49 AM
Printed out the rebate registration, awaiting receipt of documentation 8/16 9:44: 57 AM
The Rebate was denied
Insufficient documentation - No UPC 9/6 3:10: 36 PM
The Rebate was accepted 9/18 2:43: 04 PM

OnRebate's website now shows both these payments as being sent thru PayPal a week ago. No payments have been recieved in my PayPal account as of today, 11/29/06.

Company: OnRebate.com
Country: USA
State: Florida
City: Boca Raton
Address: 120 East Palmetto Park Road
Phone: 8882229300

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