Qwest Communications
Promised Non-Existent 30-Day DirecTV Free Trial

Rep Nickey 801-750-3407 sold me DirecTV service around Oct 25 w/explaination that it was a 30 risk-free trial ie if I cancelled within this period, I won't have to pay the month's subscription fee and there would be no cancellation charge. I activated DirecTV on Oct29. Now Qwest refuses to honor this promise and keep transferring me to DirecTV who said we have been contracted for 1yr and they will charge $150 cancellation fee. I have paid $61 for the Nov service via amex.

I want to cancel my subscription but Qwest is not taking responsiblity for their free trial claim nor is DirecTV. I should not have to pay the $150 of the $61 since I'm trying to cancel my subscription within the 30days but they are not letting me do so without penalizing me.

Company: Qwest Communications
Country: USA
State: Colorado
City: Denver
Address: 16th Street Mall

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